FAQs
I ordered my product and it said shipping will take 3-6 weeks. Why so long?
Shipping MAY take 3-6 weeks. Throughout different times of the year demand is greater than others, so we always state 3-6 weeks.
However, we always do our best to plan for those times of the year so we can avoid “back orders.”
Please
be aware that Operation Warp Speed (known as the delivery of the
COVID-19 vaccination) has put a heavy strain on freight carriers. Thus,
many companies, like ours, are being impacted. Although we are
processing your orders timely, you may experience delays in the delivery
of your order"
Help! I placed an incorrect order. How can I change this?
What you want to do is call this toll free number for customer service:
1-855-789-4106.
To find your order they will need your
phone number (or email address if you provided it), last
name, and zip code. They will absolutely get your order fixed for you.
Keep in mind order processing takes a full 24 hours, so
they may not have your order in the customer service system until at
least 24 hours after you've placed your order.
I placed an order, but I haven't been charged yet. When should I expect to be charged?
We process your order within 24 hours, but we do not charge your card
for the purchase until the order is shipped to your address.
Why isn't Cool Turtle fitting right?
Cool Turtle is supposed to rest just over the tip of your nose and just under your lower lip, above the chin. It is not intended to cover your chin at all.
Will Cool Turtle fit my child?
Cool Turtle is one-size-fits-most and fits adult faces.
Can I reuse Cool Turtle?
Yes! Simply wash Cool Turtle by hand with soap and water and allow to air dry, then reuse!